stuck on unlock
reflex7
Newbie

My phone is stuck on the unlock screen- the screen with the little lock in a circle. It won't swipe and also will not turn off. it's not receiving any incoming calls or texts either. Any ideas?

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1 Solution
Snn5
Legend

Reboot by holding the power and volume buttons down for 10-15 sec, or until it reboots I believe.

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2 Replies
vzw_customer_support
Customer Service Rep

reflex7, having a functioning phone is what we want you to have. Let's work together to get your device running smoothly. When did this start? Was there any recent application installed when this happened?
ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Snn5
Legend

Reboot by holding the power and volume buttons down for 10-15 sec, or until it reboots I believe.

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