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to many issues incredible 2
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I purchased the incredible 2 in may 2011 , since then I am now on my fourth phone. I have had to return each one for so many issues and find it hard to believe when tech support tells me its the first time they hear of a problem. I have spoken with at least 30 different tech support staff over these few months as well as HTC directly and to date NO resolve. Here are some of the issues I have encountered.
3 G always remains at 1G if it does show 3 G and I attempt open even the market it drops back to 1G. There are times when the market takes more than ten minutes to load.
Next is the battery life, after a full charge the battery reduces to 15% in about an hour to an hour an a half.
My settings such as sound, or mobile network arbitrarely alter themselves. The ringtones change, the applications settings change and also the ability to download applications change not allowing the phone to download apps. I have to manually go and change all the settings over and over again.
My phones no longer allow me to use HTC clock widgets, either I get a force close , unupdated weather and none of the alarm clocks, timer, world clock etc..are accessible. HTC even asked that I video tape the widget issues and send it to thier escalation department, which I did. According to HTC they cannot duplicate the problem, but are fully aware of the issue. Verizon on the other hand claims to know nothing.
The HTC s get more widgets always tells me unable to load or unavailable. Clearly this us an issue with HTC product and more than a month has passed and no reseloution in sight.
I received my 4th incredible 2 in the mail today and immedietly called Verizon to say I am not accepting this and I now want another phone by anyone other than HTC.
Clearly people are posting these issues and many more but sadly none if them seem to be being addressed. It is my hope that my next phone coming tomorrow will work. So much for that so called most reliable service. Just a side note as I typed this my keyboard now seems to disappear and or will not allow me to back space.
My hope is those who have all these issues bombarded HTC and their carrier so the products sold are functional and we get what we pay for.
3 G always remains at 1G if it does show 3 G and I attempt open even the market it drops back to 1G. There are times when the market takes more than ten minutes to load.
Next is the battery life, after a full charge the battery reduces to 15% in about an hour to an hour an a half.
My settings such as sound, or mobile network arbitrarely alter themselves. The ringtones change, the applications settings change and also the ability to download applications change not allowing the phone to download apps. I have to manually go and change all the settings over and over again.
My phones no longer allow me to use HTC clock widgets, either I get a force close , unupdated weather and none of the alarm clocks, timer, world clock etc..are accessible. HTC even asked that I video tape the widget issues and send it to thier escalation department, which I did. According to HTC they cannot duplicate the problem, but are fully aware of the issue. Verizon on the other hand claims to know nothing.
The HTC s get more widgets always tells me unable to load or unavailable. Clearly this us an issue with HTC product and more than a month has passed and no reseloution in sight.
I received my 4th incredible 2 in the mail today and immedietly called Verizon to say I am not accepting this and I now want another phone by anyone other than HTC.
Clearly people are posting these issues and many more but sadly none if them seem to be being addressed. It is my hope that my next phone coming tomorrow will work. So much for that so called most reliable service. Just a side note as I typed this my keyboard now seems to disappear and or will not allow me to back space.
My hope is those who have all these issues bombarded HTC and their carrier so the products sold are functional and we get what we pay for.
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Just so we can clear things up, I do have an extended battery for my phone. Also again according to HTC they are aware of the many issues with the battery as well as the loss of 3G . As far as all the force close issues with any of the HTC widgets they are aware of those as well. I am pretty sure a network issue or battery issue would not result in my settings turning themselves off and on intermittently. Thanks to all however for the insight. I received my new phone today and will get the battery and back Monday, it is my hope that the Droid 2x will be less troublesome.
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pipster wrote:
I purchased the incredible 2 in may 2011 , since then I am now on my fourth phone. I have had to return each one for so many issues and find it hard to believe when tech support tells me its the first time they hear of a problem. I have spoken with at least 30 different tech support staff over these few months as well as HTC directly and to date NO resolve. Here are some of the issues I have encountered.
3 G always remains at 1X if it does show 3 G and I attempt open even the market it drops back to 1X. There are times when the market takes more than ten minutes to load.
This is a network issue not a device issue, how strong is your network connection? How many bars do your device have?
Next is the battery life, after a full charge the battery reduces to 15% in about an hour to an hour an a half.
All 4G devices has quick battery drain issue because of the power the radio requires to recieve reception. You could have learned of this from a number of forums because it is widely reported, usually a extended battery resolves this.
My settings such as sound, or mobile network arbitrarely alter themselves. The ringtones change, the applications settings change and also the ability to download applications change not allowing the phone to download apps. I have to manually go and change all the settings over and over again.
If you are using device as Mass Storage and use custom ringers this is a normal situation because the phone can not access the ringer file that is stored on sd card when it is in Mass Storage mode, usually a restart resolves this. Now as for the network connection I would need more info to understand what you mean.
My phones no longer allow me to use HTC clock widgets, either I get a force close , unupdated weather and none of the alarm clocks, timer, world clock etc..are accessible. HTC even asked that I video tape the widget issues and send it to thier escalation department, which I did. According to HTC they cannot duplicate the problem, but are fully aware of the issue. Verizon on the other hand claims to know nothing.
Weather updating error sounds like a network issue again but as for the Force Close have you tried checking installed apps are not causing this issue because I have seen this regularly..
The HTC s get more widgets always tells me unable to load or unavailable. Clearly this us an issue with HTC product and more than a month has passed and no reseloution in sight.
Another possible network issue..
I received my 4th incredible 2 in the mail today and immedietly called Verizon to say I am not accepting this and I now want another phone by anyone other than HTC.
Clearly people are posting these issues and many more but sadly none if them seem to be being addressed. It is my hope that my next phone coming tomorrow will work. So much for that so called most reliable service. Just a side note as I typed this my keyboard now seems to disappear and or will not allow me to back space.
My hope is those who have all these issues bombarded HTC and their carrier so the products sold are functional and we get what we pay for.
Sounds like you are having reception issues in my opinion and no matter what device you recieve will resolve this and also you may want to try running device without installing ant 3rd party apps and see what happens because the issies you are having isnt a device issue.
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"All 4G devices has quick battery drain issue because of the power the radio requires to recieve reception. You could have learned of this from a number of forums because it is widely reported, usually a extended battery resolves this" This is not a 4G phone. .
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Well, while your thoughts are appreciated I must tell you that the issues I am told are NOT the network. A ticket has been issued and my area is ok, but this is a continuing problem regardless of where I am. I have been inside Verizon store and all the bars are there, 3g is there and as I walk to the front door it all goes away. My niece and two other family members have the identical phone and we can all be in the same room there devices work great, mine have not, all three devices have misbehaved in many of the same ways. HTC has informed me they are aware of many issues and again assured me it is not my network, and as I mentioned tech support sent out folks to test the network. They determined it is not network related as it occurs all over. I have not downloaded any appa from a third party on my second or third device , yet many problems such as widgets from HTC are not working or I get force close messages. No click, no alarm, etc....again that is not network issues. Also HTC informed ne it is a software problem when my settings do not stay and change on their own. In any case I have ordered a new Droid x2 and with any luck it will not run into the many issues as I have with incredible 2. I have made every attempt to be loyal to the Incredible , but after all these tries not to mention hours on the phone I am over the device. Oh by the way my phone does say 1G not 1x as you corrected, I even copied that in the video sent to HTC. Again thanks for the attempt to explain the failure of this product.
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My phone "htc incredible 2" has worked fine from July until now. My wife has the same phone and I called Verizon last week about the same problem with the alarm wiget not being able to access it, and we had to to a "hard reset". Deleted everything off the phone and reinstall it. Now my phone is doing the same thing.Think it,s time to dump Verizon.
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Just so we can clear things up, I do have an extended battery for my phone. Also again according to HTC they are aware of the many issues with the battery as well as the loss of 3G . As far as all the force close issues with any of the HTC widgets they are aware of those as well. I am pretty sure a network issue or battery issue would not result in my settings turning themselves off and on intermittently. Thanks to all however for the insight. I received my new phone today and will get the battery and back Monday, it is my hope that the Droid 2x will be less troublesome.
