turn off

melicap
Newbie
So I'm on my third droid in less then a year and I'm have problems with this one which I've only had 1 week. Why when I'm useing it does it turn its self off?
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Protege
Contributor - Level 1

There are a couple of reasons your phone would shut itself off.

 

One is that the battery could be loose, just make sure that the battery is fitting into the device correctly. 

 

Another is that the software could be corrupt.  You may want to remove any applications that you have downloaded based on when you started experiencing problems.

 

You can also try a factory data reset by going to settings > Privacy > Factory data reset.  Follow the prompts to set your phone up again.  JUST MAKE SURE YOU KNOW YOUR GMAIL USERNAME AND PW BEFORE CONTINUING!

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