unable to call certain contacts
xKILLAx
Newbie

ive been having a problem calling to and receiving calls from about 10 people in my contacts list. when i try to place a call the no service icon pops up. and when those same people call me it plays a split second of my ringtone but it wont say i had a missed call or who was calling me. i can text those contacts with out any problems. all other contacts work as normal.  Please help!

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Re: unable to call certain contacts
crb79
Specialist - Level 2

The only solution that I know that has been known to fix this issue is to do a factory reset.  Firstly, backup your contacts with Verizon's free backup program which should be preinstalled on your device.

 

To do a Factory reset:

  1. Open the Applications Tray
  2. open Settings
  3. open Privacy
  4. Tap Factory data reset
  5. Tap Reset Phone
  6. Tap Erase Everything 
This will delete everything from your phone (not SD Card).
Just to be safe, backup an photos or emails/txts before doing this.
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