unacceptable customer service on an htc incredible

[frankpsu]

i have been struggling with getting a replacement for my htc. its under warantee but verizon tech support and customer service has been a disaster in replacing it with a working model.  I doubt I will ever renew with them given this experience.  

[vzw_customer_support]

Hello to you Frankpsu!

I know how important it is to have a functioning phone.  I'm so sorry you're having difficulties with your device!

We definitely honor the manufacture's warranty for the 1 year time frame, and if you have extended warranty, we will still honor it!  I'm not sure what happened, but I will be delighted to see what I can do for you.

What exactly is happening? Is there any signs of liquid or physical damage?

Let us know!


Thank you!

MelissaM_VZW
Follow us on Twitter @vzwsupport

[frankpsu]

NO.

The phone IS under waranty. I am now on phone number 5 since August 27.

I have had so many ridiculous issues with the phone. All have been

documented on my account.

I have ZERO intention to repeat them here.

In a message dated 9/16/2012 8:20:04 P.M. Eastern Daylight Time,

community@verizonwireless.com writes:

(http://community.verizonwireless.com/)

(http://www.verizonwireless.com/b2c/index.html) (http://www.verizonwireless.com/b2c/explore)

(http://www.verizonwireless.com/b2c/store/controller?item=phoneF

irst&action=viewShopIndex) (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)

(http://support.verizonwireless.com/clc/)

Re: unacceptable customer service on an htc incredible

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