i have been struggling with getting a replacement for my htc. its under warantee but verizon tech support and customer service has been a disaster in replacing it with a working model. I doubt I will ever renew with them given this experience.
Hello to you Frankpsu!
I know how important it is to have a functioning phone. I'm so sorry you're having difficulties with your device!
We definitely honor the manufacture's warranty for the 1 year time frame, and if you have extended warranty, we will still honor it! I'm not sure what happened, but I will be delighted to see what I can do for you.
What exactly is happening? Is there any signs of liquid or physical damage?
Let us know!
Thank you!
MelissaM_VZW
Follow us on Twitter @vzwsupport
NO.
The phone IS under waranty. I am now on phone number 5 since August 27.
I have had so many ridiculous issues with the phone. All have been
documented on my account.
I have ZERO intention to repeat them here.
In a message dated 9/16/2012 8:20:04 P.M. Eastern Daylight Time,
community@verizonwireless.com writes:
(http://community.verizonwireless.com/)
(http://www.verizonwireless.com/b2c/index.html) (http://www.verizonwireless.com/b2c/explore)
(http://www.verizonwireless.com/b2c/store/controller?item=phoneF
irst&action=viewShopIndex) (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)
(http://support.verizonwireless.com/clc/)
Re: unacceptable customer service on an htc incredible
created by Verizon Wireless Customer Support
(https://community.verizonwireless.com/people/vzw_customer_support) in DROID Incredible by HTC -
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(https://community.verizonwireless.com/message/867855#867855)
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