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unfortunately, the process com.android.phone has stopped.
mlttaggs
Member

My droid bionic went through an update this morning and right after it restarted this message keeps poping up. I tried to restart it and take the battery out but the message is still showing up. What should I do to make it work again?

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Re: unfortunately, the process com.android.phone has stopped.
cycomyco
Member

i have the same problem. need help . anyone?

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Re: unfortunately, the process com.android.phone has stopped.
tikibar1
Sr. Leader
Sr. Leader

Try a system cache clear:

Power down phone

Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously to go into system recovery

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

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Re: unfortunately, the process com.android.phone has stopped.
teach380
Member

Having same problem and tried that.  Didn't fix the problem.  Once the phone rebooted the same pop up came up repeatedly.  Is there a way to drop the update?

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Re: unfortunately, the process com.android.phone has stopped.
tikibar1
Sr. Leader
Sr. Leader

No, I'm afraid you can't uninstall the update.  You could try running the phone in safe mode, there may be an app that isn't playing nice with Jelly Bean.  You may end up having to do a factory reset (if so, back everything up first 'cause you'll lose your data).

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Re: unfortunately, the process com.android.phone has stopped.
teach380
Member

Thanks for the help.  I'm going in to a verizon store to see if they can fix the problem...

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Re: unfortunately, the process com.android.phone has stopped.
tikibar1
Sr. Leader
Sr. Leader

If I were you, I'd back everything up before going to the store ... one of the things they'll do is factory reset your phone.

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Re: unfortunately, the process com.android.phone has stopped.
ronaldschwartz

Called Verizon about the exact same problem.  They knew nothing.  Suggested Factory reset.

Am backing up data now.  Will advise.

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Re: unfortunately, the process com.android.phone has stopped.
kcvz
Member

Same thing happening.  Phone broken now.  Why??????

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Re: unfortunately, the process com.android.phone has stopped.
susanmary428
Member

Unfortunately, it sounds like this phone is fried.  Com.Android.Phone, I believe is one of the main file names for the operating system itself.  Without it, the phone ceases to function.  Were you running any custom software on the phone prior to the update?  Short of replacing the phone, I don't know that this can be resolved.

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