visual voicemail not working

[redwinger]

....and hasn't been for over 3 weeks now. I really didn't know that it wasn't working. I just thought that people weren't leaving me any messages until my boyfriend asked why I wasn't responding to his messages. I called customer support and the lady there told me that they were doing some kind of testing in the area Of course the area she names wasn't even in the state I was in. Plus....testing for 3 weeks....I don't think so! Anyway. I've unsubscribed and resubscribed and it still doesn't work. i've called *86 and gone through someof the things there like re recording my voice message, etc. So far nothing has worked. I have my contacts synced online and I know that I'd have to redownload all my apps if I do a factory reset. Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.

I've had many problems with this phone since 2.2. I wish there was an easier way to just put everthing back on the phone after a hard reset without having to download everything again and losing info.

I'd go back to regular basic voicemail, but i don't think it would work anyway since calling in to *86 doesn't work. It still tells me I have no voicemails...even though I asked a friend to leave me one and they said they did. Any help would be appreciated!

[Ann154]

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redwinger wrote:

Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.

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You can use a app from the market to backup your text messages.  I use SMS Backup & Restore which saves the SMS text messages to the sd card.

[gerio]

The bad thing here is that normally, I'd suggest that you re-install the Visual Voicemail app. However, that app is native to the phone (meaning that it comes installed on the phone and can't be downloaded or installed from the App Market. Therefore, you will have to do that dreaded Factory Restore to re-install the voicemail app,

I believe that Verizon Voicemail can be accessed without the visual app. I haven't looked at this process, but I remember setting up good old voicemail on my original Moto Droid before I subscribed to VIsual Voicemail. You get a voicemail and a notification in the, well, the notification bar at the top of the screen.

If you resort to performing the factory restore, be sure and follow the procedure described here as opposed to just simply letting the phone restore itself (WHAT?? No sticky yet?? Well, guys, I tried...)

"This has been verified as being the best way to stop a number of the issues that has developed after doing Froyo update, the system seem to keep the 2.1 app and settings during installation process and this seems to cause a number of incompatible issues with a number of devices.... Follow this process after completing Froyo Update to avoid problems..

Follow these settings during restore to avoid issues being restored automatically.

1. Uncheck "Back up my data" under Settings/Privacy

2. Click Factory Data Reset/Reset Phone

3. After reset is complete only Activate Phone but do not input Google Email information

4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"

5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.

This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues."

Good luck, 

Geri O

[Devilhead16]

Don't do all that mine wasn't working and all I did was call verizon and they removed it from the account then added it back on. Power down then back up and the basic such now I'm working again. No need to do a hard reset. : )