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voicemail
Caye
Newbie
‎12-14-2012 11:41 AM

All of a sudden, my voicemail box doesn't recognize my password and won't let me in. What do I need to do to rectify this?

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Re: voicemail
tikibar1
Super User
Super User
‎12-14-2012 12:03 PM

You may want to contact Customer Service and have them check at their end; they may need to re-set it.

Customer Service:
Dial *611 from your cell phone
(800) 922-0204
Monday-Sunday 6 am-11 pm

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Re: voicemail
vzw_customer_support
Customer Service Rep
‎01-08-2013 07:11 AM

That would definitely be a problem if you aren't able to access voicemail. Normally if this happens there are a couple of things we can do to get access again.
First, let's make sure call forwarding wasn't inadvertently enabled. Dial *73 and you should hear 2-3 quick beeps to confirm it was disabled.
To ensure No-Answer-Transfer Call Forwarding is off, dial *920.
Once you have completed these steps, call the voicemail again in order to test it. If you are still having problems, it would be best to contact our tech support team at 800.922.0204 in order for us to check some provisioning on the account.
Please let us know if we can assist with anything else, Caye!

Tamara H.
Follow us on Twitter @VZWSupport

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