You may want to contact Customer Service and have them check at their end; they may need to re-set it.
Dial *611 from your cell phone
Monday-Sunday 6 am-11 pm
That would definitely be a problem if you aren't able to access voicemail. Normally if this happens there are a couple of things we can do to get access again.
First, let's make sure call forwarding wasn't inadvertently enabled. Dial *73 and you should hear 2-3 quick beeps to confirm it was disabled.
To ensure No-Answer-Transfer Call Forwarding is off, dial *920.
Once you have completed these steps, call the voicemail again in order to test it. If you are still having problems, it would be best to contact our tech support team at 800.922.0204 in order for us to check some provisioning on the account.
Please let us know if we can assist with anything else, Caye!
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