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when someone texts me a picture it will not show up.
Tammyx3
Newbie
‎03-04-2012 06:38 AM

When someone texts me a picture it will not show up.  I can choose download but it does not work.  Any suggesyions?

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Re: when someone texts me a picture it will not show up.
Ann154
Super User
Super User
‎03-04-2012 06:55 AM

Is your 3G data connection active and connected? Verify the data connection and try again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: when someone texts me a picture it will not show up.
Not applicable
‎03-09-2012 12:39 PM

Hello Tammyx3! Let's get your picture messaging working! As Ann stated, your device does need a data connection in order for picture messaging to work. Do you have 3G on your device? Try restarting the phone and then attempt to download the picture again. If you don't have any current picture messages, try sending yourself a picture message and see if it downloads when receiving. If no change, dial *228 send option 2 then reboot again.

Please let us know if you need additional assistance.

 

MarquiaF_VZW

Follow us on Twitter @VZWSupport

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