when someone texts me a picture it will not show up.
Tammyx3
Newbie

When someone texts me a picture it will not show up.  I can choose download but it does not work.  Any suggesyions?

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Not applicable

Hello Tammyx3! Let's get your picture messaging working! As Ann stated, your device does need a data connection in order for picture messaging to work. Do you have 3G on your device? Try restarting the phone and then attempt to download the picture again. If you don't have any current picture messages, try sending yourself a picture message and see if it downloads when receiving. If no change, dial *228 send option 2 then reboot again.

Please let us know if you need additional assistance.

 

MarquiaF_VZW

Follow us on Twitter @VZWSupport

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Ann154
Community Leader
Community Leader

Is your 3G data connection active and connected? Verify the data connection and try again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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