why are all of my contacts gone?
sharpeian
Newbie

i had a huge list of contacts, some of which were just phone numbers, and about half of which were facebook friends. I went into my contact list one day to discover the only contacts that would show up, were the standard #bal, #data, #min, and #pmt. I was fortunate that i had not erased all my text messages that held two of the contacts from facebook; however when i tried to create a contact listing for it, i found a list of all the facebook contacts that i had, and it tells me that i am unable to edit SNS contacts on phone. My phone is set to auto sync early in the morning while i am sleeping...what happened to my contacts? and how can i get them back?

<Moved from the "My Device" space to the "DROID Charge by Samsung" space for more exposure.>

Message was edited by: Verizon Moderator

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njronbo
Enthusiast - Level 2

I realize many of these posts are old.

However, anyone still having issues with their posts disappearing check to see if you have an app installed called CALL CONTROL.

If you do, that is the culprit.  There have been many reported posts across the Internet that app is erasing contacts.

Uninstall the app and you should be fine.

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Brakilia
Newbie

I experienced a similar problem today, however my backup assistant on verizonwireless.com is also empty, with no contacts in the trash bin. I have tried all of the above-mentioned suggestions to no avail. Verizon has ordered a "trouble file" with the details with the hopes that there is a backup accessible to the backup assistant that they can push to the phone, however the tech did not sound very optimistic today. Does anyone have any other ideas on what might cause my entire contact list to go missing? At the very least, I learned about backing up to Google (which is what I thought I was doing all along...apparently not?!?). Thanks!

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vzw_customer_support
Customer Service Rep

Oh my, Brakilia!

I know how important your contacts are! I'd be lost without mine. I'm glad our team is investigating the missing contacts issue! Were you able to login to google.com/contacts to see if they are stored there? The contacts on your phone are in one of two categories, either Backup assistant or Google contacts. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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napstertyme
Newbie

The same thing happened to my husband and 2 weeks later to me!

After calling Verizon & Samsung, neither could offer a reason nor solution.

My husband stumbled on the answer by accident. Log onto your Verizon account: then hover over "My Verizon", then click on "back up my contacts", you will see an empty list of contacts with the exception of the basics. There are 2 tabs at the top, "contacts/trash" Trash is where you will find all of your contacts!! First click on "trash then click on "actions" and click "undelete" , then "select all" then click on "Sync to phone". All of your contacts will be restored! I swear as much as this happens, you would think that Verizon would have figured this out!!!

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jco23
Contributor - Level 3

just log into your gmail account, go to "contacts", and enter all of your contacts' information there.  then, you'll see them automatically appear on your phone's contacts (provided you have your phone set to automatically sync).  then, set just your google account to sync with your contacts (not SIM, FB, or anything else)

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YO4974
Enthusiast - Level 1

THAT HAPPEN TO ME ALSO

     Try this it worked for me. go to the internet site:  www.verizonwireless.com/backupassistant register and create a login. then you'll find under your contacts that your contacts that are lost in the trash. then undelete. I had to do it by the colums. click colum A select all then undelete, then colum B thourght Z.

JerryF
Specialist - Level 1

In answer to your original question, your contacts are gone because you were using AUTO SYNC.  I have seen several folks on this and other forums say that they went to bed and when they woke up in the morning all their contacts were gone.  Never trust auto sync you may be sorry!

May I suggest to you folks and anyone else, DO NOT ACTIVATE AUTO SYNC.

I spent so much time building my contact list that I back it up in three places.  First I use Google, than a $20 program that copies it to my laptop PC, and finally to the CD Card in my Charge phone.  BTW, my auto sync is OFF because of a disaster I experienced caused by Verizon's BU-Assistant APP and it was my Google backup that saved the day for me.

JerryF

PS,  This probably will not work but try it anyhow.  Touch Contacts and then press the MENU button.  Then touch  Import/Export.  Then choose Export to SD Card and it will copy any contacts found to your SD card.  Then go to the APP My Files and look for the folder external_sd.  If it found any contacts they should be in the file called 00001.vcf.  If you touch 00001.vcf it will let you return the contacts to your phone and/or your Google account.  Good luck but don't hold your breath!

Julie329
Newbie

Thanks JerryF! Am in the process of returning my contacts to Google, and I have finally turned AutoSync off. Now to remember to backup periodically on my own...

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barblg27
Newbie

Thank you Jerry F for your help. I had lost most of my contacts on my Samsung Charge Droid and was in the process of retrieving and entering numbers again from my call and messaging log. I googled the problem, followed your instructions and everything is back. Took auto sync off also. Thanks.

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hwendel
Enthusiast - Level 1

Thanks so much!  I fooled with this phone forever trying to figure out how to get my contacts back.  I have well over 130 contacts and they were all gone.  I tried your suggestion in the P.S. section and went from 4 to 8 contacts.  Then I did the same steps but chose "import from SD card" only and they all showed back up!  Thanks again!Smiley Happy

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sharpeian
Newbie

Thanks Jerry F, so far your advice has been the most helpful. At this point i agree in not trusting backup assistant. I went into it to check for my contacts and they were there...sort of...as many times as i have synced (both manually and with auto) to the back up assistant, according to that database the last time it synced was July 8 2011. Some of the contacts were outdated, but i still tried to get them, the funny thing is i tried to regain them through a sync...although both my phone and the site said it was successful, i couldn't find any of those contacts on my phone. For some reason i still can't quite get my facebook contacts back on my phone, but those are at least safe on facebook. At this point i am just going to manually write down the contacts on the database, and manually re-input them onto my phone. I will give Google a shot as far as keeping my contacts safe, but i hope verizon fixes whatever glitch is in their backup assistant...eventually. Thanks for trying!

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h1tman_77
Newbie

I had this similar issue recently.

I called Tech Support and the told me that my contacts list ended up in the "trash" bin on the Back up Assistant server. I have no clue how that happened since VZW only has access to all of that stuff. Must be a glitch. Either way, they restored those files and they were back on my phone after doing a backup although my backup assistant still isn't working correctly anyhow. Just a thought for you to try.

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rizaroo23
Newbie

Mine are all gone as well on the droid charge and I tried the accounts & sync and it did nothing.  I also too my battery out.  Help I need my numbers too.

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jco23
Contributor - Level 3

you could also install the backup assistant app provided by VZW.  it's free and really helpful.  although I use google now - much easier

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jco23
Contributor - Level 3

were your contacts on your SIM card or Google contacts?  if google, then there's probably a sync issue (new password, etc.)  have you tried pulling your sim card out or do a battery pull for 10 minutes?

otherwise, you should be able to go into your "accounts & sync" under "settings" and tell it to re-download.

if you don't use google to back up your contacts, I strongly suggest it.  once you make a change online, it immediately shows up on your phone - so they'll always be in sync and you'll never lose them.

furthermore, if you have a backup list of your contacts (e.g. from MS outlook), you can export that list to a csv file and import it to your google contacts online.

hope this helps.

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Ann154
Community Leader
Community Leader

What phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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sharpeian
Newbie

droid charge by samsung

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