Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
why do I keep losing service?
adejshaffer
Member

A couple weeks ago I got a replacement DroidX2 through the insurance company, the first one I had I never had any issues with but for some reason I continue to lose service with the new one.  Not able to text or call anyone.  It comes and goes.  Anyone have any solutions?  Wondering if I need to have this one replaced as well.

0 Likes
Re: why do I keep losing service?
vzw_customer_support
Customer Support

adejshaffer,

Oh no! Unreliable service is no fun, so let's get this fixed & bring some consistency back in your life! If you are experiencing new issues with the replacement device that you previous have not experienced, it may be a defective device. Do you experience these service issues in one particular location or zip code? I would recommend removing your battery for 30-60 seconds & completing a *228 option 2 reprogramming of your device. Your replacement phone should still be covered under warranty, so if any issues persist please contact us for a replacement.

Thank you,

GeorgeP_VZW

Follow us on Twitter @VZWSupport

0 Likes