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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
will not connect to paired devices
lentx
Member

phone will not connect to a paired device. Reset and works for a day or so then will not connect.

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1 Solution

Correct Answers
Re: will not connect to paired devices
vzw_customer_support
Customer Support

That is a helpful assessment. Can you test the Ultra in Safe Mode to see if yor bluetooth is able to connect and stay connected? These are the Safe Mode steps http://spr.ly/6589Bfhv7.

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third party app is causing your device to freeze/reset/run slow.


This is also a helpful troubleshooting guide http://spr.ly/6580BfhvC


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: will not connect to paired devices
vzw_customer_support
Customer Support

That is most concerning lentx. I'd be just as confuzzled with an experience like this. What device are you connecting with your Droid Ultra? Is it by bluetooth?


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: will not connect to paired devices
lentx
Member

I only have 2 Bluetooth devices, a Motorola HX550 headset and my car through HandsFreeLink R on a Honda Accord. It seems like an app or program turns off the Bluetooth ability to connect automatically.

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Re: will not connect to paired devices
vzw_customer_support
Customer Support

That is a helpful assessment. Can you test the Ultra in Safe Mode to see if yor bluetooth is able to connect and stay connected? These are the Safe Mode steps http://spr.ly/6589Bfhv7.

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third party app is causing your device to freeze/reset/run slow.


This is also a helpful troubleshooting guide http://spr.ly/6580BfhvC


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes