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Re: 2nd part of 6.0 update failed...
Edfromlee
Member

Mine failed at 12:30am on Saturday.

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Re: 2nd part of 6.0 update failed...
dungareez
Member

I had same issue Download failed on second part and it claimed software was up to date.

Here is the solution I found.

1. Install the motorola software update assistance application (SUA) from either your phone or this link:

http://www.motorola.com/VerizonSoftwareUpdateWin

2.  It does NOT appear to be compatible with USB v3 so make sure you connect your phone with USB v2.

3.  Link to their pdf on how to use the SUA:

https://www.verizonwireless.com/dam/support/pdf/system_update/BPOD-H9887-SUA-moto-V7.pdf

Basically install, connect phone, select device in app and click update.

It will then download and install update.  Stay connected to PC.

After it goes throught the process you will need to disconnect and reconnect the USB cable (the pc will prompt you)

Now running android version 6.0 (at least for me.

I did this in Windows 7, but I have read compatible with up to 10.  Seems must have USB 2.  Read USB 3 does not work.  Seemed to be the case on my win 10 computer that only had USB 3. 

Good luck all.

Re: 2nd part of 6.0 update failed...
Lovingtonfirefighter

Score! I followed the steps Dungareez listed and it worked. I will update my wife's phone the same way. If I have a problem, I will post another comment. Until then...God bless

Re: 2nd part of 6.0 update failed...
Overj777
Member

Thanks ! Followed your steps, upgrade successful. I also was trying on a win10 usb3.0 pc, pulled out an older laptop and boom! Thanks!

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Re: 2nd part of 6.0 update failed...
Richee
Member

Mine isn't working, cN you help?

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Re: 2nd part of 6.0 update failed...
OmegaSD
Member

Thanks for the suggestion. Of note, I think it is not compatible with Windows 10. I only have a Win10 PC, with both USB 3.0 and USB 2.0. It doesn't even register my phone on USB 3.0; with USB 2.0, my PC detects my phone, but the software updater program does not.

I'm going to try it on my wife's Mac and see if I can get it to work.

Re: 2nd part of 6.0 update failed...
elhoblit
Member

Followed the Motorola VZW updater, and made sure that I used USB 2.0, rather than 3.0.  Finally got the update this morning. I'll also note that I used a Windows 10 PC, for the update.  So thanks for the help and suggestion.

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Re: 2nd part of 6.0 update failed...
Lovingtonfirefighter

Just updated my wife's phone. It went just as smoothly as mine.

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Re: 2nd part of 6.0 update failed...
Rickdukejr
Member

I agree. I have tried all USB 2 and 3 ports on Win10 and SUA does not see phone but PC does.

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Re: 2nd part of 6.0 update failed...
Shawnboy_ate_one

Having the same issue. Tried updating through SUA and its trying to install ver. 23.31.24 which is already installed. SUA sends phone into the bootloader and then errors out. it prompts to disconnect and reconnect the phone. After that it attempts to repair, the repair fails, then sends the phone into recovery mode. I have already done a factory data reset. I took a trip to my local Verizon store and they hadn't heard of the issue so they are contacting their Motorola rep. still waiting to hear back from them.

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