Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Android 4.4.2 update
erih
Member

Udpated the android 4.4.2 on Sunday and sms pictures won't download or take hours. How do I fix this?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Android 4.4.2 update
Strumph
Novice

You aren't alone. Based on what I see on the Motorola boards everybody is having the same issue and it's affecting the Razr M's also since the patch to 4.4.2.

If you get a MMS text you should just have to turn off WiFi, let it download the picture and then you can turn the WiFi back on.

Hopefully Motorola/Verizon will get this fixed.

View solution in original post

0 Likes
Re: Android 4.4.2 update
B33
Sr. Leader

Have you tried running, say like a power cycle, clearing the system cache, try these suggestions and if the issue persist you may have to Factory Reset the phone..

0 Likes
Re: Android 4.4.2 update
ChrysJ619
Member

I have a Droid RazrX and the same thing is happening after the new update.  The picture will download if I restart my phone but otherwise I just show there is a text message that is downloading and can't see it.

Re: Android 4.4.2 update
katelynp
Member

I am having the same issue, and am also having this issue when trying to receive group texts. I've tried a factory reset. Does anyone have any fixes?

Thanks!

0 Likes
Re: Android 4.4.2 update
cmkelso176
Member

Same issue here, and this is getting annoying with all the new bugs! Making me dislike my driod very much!

0 Likes
Re: Android 4.4.2 update
DrSax
Member

I am having the same issue. Android latest 4.4.2 software upgrade (Jelly Bean?), Droid Razr Maxx HD (top of the line phone when bought a year+ ago). Receiving a text message with a photo, I see "Downloading" for an hour or so before receiving the message. If I turn of Wi-Fi and reboot the phone, the message comes immediately. I want to leave Wi-Fi on and not have to reboot my phone to receive message, but there seems to be no way to configure text messaging to NOT use Wi-Fi, which seems to be the way to make it work. But using data-intensive apps over a non-wi-fi connection is also not smart, as it eats up too much data too quickly.

This issue should NOT be happening AT ALL. Verizon, please respond with a software update to fix this issue. It is making your phones unusable, and I am seriously considering switching providers. The amount of money we are paying for service is too high to be experiencing this type of issue. I can get comparable data plans elsewhere at half the cost.

Thank you kindly for your attention to this matter.

Re: Android 4.4.2 update
vzw_customer_support
Customer Support

I'm sure this is annoying for you all. I love being able to send MMS so I can just imagine how you feel. To clarify, are you using Razr Maxx or Razr Maxx HD? Is WiFi enabled or disabled?

TamaraH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Android 4.4.2 update
DrSax
Member

I am using a Motorola Droid RAZR Maxx HD. WiFi enabled. Android 4.4.2. Standard messaging application.

Thank you.

0 Likes
Re: Android 4.4.2 update
Strumph
Novice

You aren't alone. Based on what I see on the Motorola boards everybody is having the same issue and it's affecting the Razr M's also since the patch to 4.4.2.

If you get a MMS text you should just have to turn off WiFi, let it download the picture and then you can turn the WiFi back on.

Hopefully Motorola/Verizon will get this fixed.

0 Likes
Re: Android 4.4.2 update
DrSax
Member

They better get it fixed or there will be dumpsters full of Motorola phones!

0 Likes