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Android 7 won't allow me to move or copy files
dwscott0627
Member

Since installing Android 7 when I connect my phone to PC via USB and try to move files or photos from one place on phone to another it just says that my phone is busy and never does anything.  The only way around this now is to move the file to my PC first and then move it back to the phone.

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Re: Android 7 won't allow me to move or copy files
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Android 7 won't allow me to move or copy files
demmo86rt
Leader
Leader

If all your doing is moving files around on the device it would probably be easier to install a file manager app from the play store.

Re: Android 7 won't allow me to move or copy files
dwscott0627
Member

I'm moving items around on the phone and copying some to my computer. I

have a file manager on the phone computer period I have a file manager on

the phone your suggestion and doesn't actually fix the problem it just gets

around it your suggestion doesn't actually fix the problem it just gets

around it your suggestion it doesn't actually fix the problem it just gets

around it. As you can see the latest Android release alsoHas you can see

the latest Android release also hey as you can see the latest Android

release also as you can see the latest Android release all so Hayes you can

see the latest Android release also doubles and triples up when using the

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Re: Android 7 won't allow me to move or copy files
vzw_customer_support
Customer Support

dwscott0627,

We want to make sure you are able to transfer your files seamlessly. It is always a good idea to back everything up to a secure place. What make and model device are you using?

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Android 7 won't allow me to move or copy files
dwscott0627
Member

Before the Android 7 update I could hook my phone to my PC and move files

from the phone to the PC and also move files around on my phone, but now I

can no longer move files around on the phone it always says "Waiting- phone

is busy"

I hope this helps solve the problem.

On Mar 10, 2017 9:14 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Android 7 won't allow me to move or copy files
vzw_customer_support
Customer Support

dwscott0627 we want to make sure that we can come to a resolution for you. We do need some information so that we can assist you further. What is the make and model of your phone? What kind of computer are using to transfer the files? We appreciate your cooperation.

YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Android 7 won't allow me to move or copy files
dwscott0627
Member

My phone is a Droid Turbo 2 and I'm connecting it to my laptop running

Windows 10 via USB. Just to summarize before the Android 7 release came

out I could connect my phone via USB and transfer files, photos etc from

phone to laptop (I can still do this) and move files around on my phone

from one place to another. After Android 7 update I can no longer move

files around on my phone while attached to my PC, when I try to do this it

says that the phone is busy. I get around this by moving the file from the

phone to the PC and then moving it back to the phone in the folder where I

want it. Let me know if you have any questions.

On Tue, Mar 14, 2017 at 11:51 PM, vzw_customer_support <

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