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Android Stopped Working Suddenly
Kdubose
Member

Not sure if anyone can help but it's worth a shot. For the past couple of days, I've been receiving an error message such as "unfortunately, Email has stopped." with a Report or Ok button. Tonight while recording a video, my phone shut down and now when it comes back up (2 hrs later), the screen is black with the same messages about these apps/systems: Homepage, Google Play, Text Messaging, Android Process, Contacts, Google +, have stopped.  Help!  I have an Android Maxx HD

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Re: Android Stopped Working Suddenly
B33
Sr. Leader

Do you by chance have a Android Task killer app, installed they were used back a few years ago to help kill apps but haven't been talked to much lately, if you don't have one them on your phone and if you downloaded an App recently it could be causing trouble with your apps you described.

What i would try first is running you MaxxHD in Safe Mode and see how it does if you see some improvement then I would start removing the last app you recently installed until the issue goes away.. if after doing this you still see issues then I would run a system cache Partition clear.

Give these 2 suggestions a Try and if it still is acting up then you may have to Factory Reset.. Here's the links for the 2 suggestion i posted.. Good Luck b33

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/69361/p/30,6720,8579...

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/93162/p/30,6720,8579...

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Re: Android Stopped Working Suddenly
B33
Sr. Leader

Do you by chance have a Android Task killer app, installed they were used back a few years ago to help kill apps but haven't been talked to much lately, if you don't have one them on your phone and if you downloaded an App recently it could be causing trouble with your apps you described.

What i would try first is running you MaxxHD in Safe Mode and see how it does if you see some improvement then I would start removing the last app you recently installed until the issue goes away.. if after doing this you still see issues then I would run a system cache Partition clear.

Give these 2 suggestions a Try and if it still is acting up then you may have to Factory Reset.. Here's the links for the 2 suggestion i posted.. Good Luck b33

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/69361/p/30,6720,8579...

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/93162/p/30,6720,8579...

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Re: Android Stopped Working Suddenly
Kdubose
Member

Unfortunately, I do not have the Android Task Killer App. The information you provided was accurate and helped me tremendously. Thank you for your assistance, and timely response!!!

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Re: Android Stopped Working Suddenly
B33
Sr. Leader

Your Welcome Have a Safe and Happy Thanksgiving

This is a Great App to use on your Phone and I have it on both of mine

Its called System Panel you can find it in the Goggle Playstore..

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