How do you get to a restore point? The same thing happened to me =/
>>Branched from an earlier discussion<<
Message was edited by: Verizon Moderator
Whoa! Lets pull those contacts back out. Are they still on your device? Are they on the Backup Assistant site? Go to vzw.com/backupassistant and log-in to see if they are saved there. I am looking forward to your reply so that I can better assist.
Thank you,
LenaA_VZW
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BA+ is unreliable for backing up the data it thinks it is backing up, which makes it USELESS.
Backup Assistant Plus backed up only half (663) of my contacts - no error messages, no notifications, no warnings, nothing to indicate that it had not backed up all of my contacts. I restored to my replacement phone thinking everything had transferred from my old phone to my new phone, then a week later I found a contact missing, then a phone number missing from another contact. Called Tech Support who found a note that said that BA+ does not guarantee it will backup everything. THEY SHOULD HAVE TOLD ME THIS WHEN THEY TOLD ME TO USE BA+ TO BACKUP/RESTORE TO MY REPLACEMENT PHONE!! After 4 unsuccessful phone calls to Tech Support (one of them saw that there were 634 of my contacts in the Verizon Cloud trash), I finally went to a VZW store and asked them to physically connect my phones to copy my Contacts. That person told me that BA+ had not backed up 634 contacts from my old phone. At least she tells her customers that BA+ is buggy and that they should check to make sure everything was backed up.
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