Battery levels dropping like a rock

[spurs21]

Yesterday I noticed my phone was running hot, so I rebooted and the phone cooled down. I had to recharge last night because my phone was at 30% within 24 hours from full charge the day before. Normally my battery takes 2 days to reach that level. I use smart actions to turn off data, sync, and wifi for 8 hrs nightly. My battery was at 40% this morning after 8 hours off charger, when wifi, sync and data were disabled. So I charged the phone again.Three hours off charger it is at 80%, making 2 calls lasting a total of 15 minutes. My battery usage app shows Google plus using 20% of battery, but I haven't used Google plus. It also shows Facebook at 16%, but I don't use Facebook as I don't even have a Facebook account! These are the 2 highest usages shown on the battery usage app. Could it be the something went awry with the JB update which is just showing up now? I am considering a factory reset to see if that helps. I have been running JB since the first day the update was available, with no problems. Is there a way to back up the apps before reset, or should I just reload from the Playstore/ Amazon app store?

[tikibar1]

Sometimes updates turn things on that you had turned off, so you might want to check all your settings.

If you aren't using Google+ or Facebook, you might want to disable them, i.e., manage apps > all, select app, then Clear Cache and Clear Data.  Force Stop, then Disable (if you don't see Disable to the right of Force Stop, then it should say Uninstall Updates; click that and once the updates are uninstalled, the button should say Disable).  Disabled apps are moved to the bottom of your app list in case you need to re-enable them, and they won't appear in your app drawer.

[clamborn]

My phone was upgraded this morning to 4.1.2.  Ever since my phone is running hot and the battery life is dropping like a rock.  I started today with 77%, currently down to 3%.  Verizon suggested I turn off GPS, bluetooth and WiFi.  Even though I have always run with those on and no noticable battery issues, I turned them off.  Didn't help.  I suspect all are related.  I hope enough of us "complain" so that this issue rises to the top of fixes.

[spurs21]

That's interesting that VZW told you to turn everything off, what then is the purpose of a smart phone? I'm going to try a hard reset since yesterday I went to bed with 90% battery and wifi, sync and data disabled and it was 30% this am with no use of the phone whatsoever in 8 hrs. The reason we got the Razr Maxx was for the battery, so this is unacceptable.If battery life doesn't improve after a hard reset I am going to exchange for another Maxx

[breezex]

Do a factory reset, only add back those apps that you really use, disable the Facebook app, and give it a day or two to settle down.  After a factory reset and maybe after a major upgrade Gmail syncs all of your mail and contacts, Google+ resyncs all of your pictures, etc., and any other app that uses cloud storage probably updates too.  So I'm not surprised Google+ is a big user.  Battery usage usually is high for the first day or two after an update.  Also don't rule out a rogue app not playing fair with Jelly Bean.

[spurs21]

I did a factory reset, but put all the apps back on. If I'm still losing battery life, I'll do another factory reset and put apps on that I use only. I'm recharging now , but so far my battery widget doesn't show

Google plus at all, or Facebook in battery usage. I'll keep my fingers crossed.

[vzw_customer_support]

@spurs21, It sounds like your battery is acting up. Lets go ahead and put it in its place.  I see that you have already done a factory reset. 

Were you able to restore everything?

Are you still having battery issues?

Let us know and we can continue to troubleshoot.

NickB_VZW
VZWSupport
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