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Bluetooth Issue
LMirshamsi
Member

was working fine. suddenly calls cannot be heard in or out on Bluetooth. thought Bluetooth was broke. bought another. same issue. music comes through from phone but no calls.  Any thoughts?

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Re: Bluetooth Issue
vzw_customer_support
Customer Support

Dear LMirshamsi,


Good morning. I am sorry to learn of the difficulites you are experiencing with your device. I know the importance of being able to use the Bluetooth functionality on your phone.

What software version do you have? To check the software on your phone tap on Apps>settings>about phone>system version. Also, you may try checking if there is a software update available by tapping sytem updates. When your experiencing the difficulites with your Bluetooth, is your mobile hotpsot turned on? If so, ensure you turn off Mobile Hotspot, then test Bluetooth. If you are still experiencing difficulites with your Bluetooth connection, please feel free to reach out to us for further assistance. Have a great weekend.


Thank You,
MichelleS_VZW
Please follow us on twitter @VZWSupport

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