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Bluetooth headset problems post-KitKat
goldenc
Member

I've been able to solve most of the issues caused by the KitKat update (at least the ones I've discovered so far) — except one: No matter what I do, I cannot get the phone to see my Plantronics bluetooth headset as an available device. I gather from looking around that I'm not the only one experiencing bluetooth issues. Help, please.

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Re: Bluetooth headset problems post-KitKat
vzw_customer_support
Customer Support

goldenc We're glad to hear that your device is functioning better since the update. Let's get your bluetooth to connect also. Have you tried to clear the cache and data for the bluetooth setting? Go to settings, apps, all apps, bluetooth, bluetooth dun and bluetoothe le then select each and tap clear cache or data and forclose each. Restart the phone and bluetooth device then retest.


Sheritah_vzw
Follow us on Twitter
@VZWSupport

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Re: Bluetooth headset problems post-KitKat
goldenc
Member

Didn't work: The only available app option was Bluetooth Share. I cleared

the data on it because it wouldn't let me clear the cache. Then I reset the

phone. Next idea?

On Sun, Jun 1, 2014 at 6:17 AM, Verizon Wireless Customer Support <

Re: Bluetooth headset problems post-KitKat
vzw_customer_support
Customer Support

Let's explore other option goldenc! Try connecting while in Safe Mode http://vz.to/HcISAL Keep us posted.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Bluetooth headset problems post-KitKat
goldenc
Member

That didn't work, either.

Is it noteworthy, at all, that I had none of the bluetooth apps listed by

the first customer assistance person? When I downloaded the KitKat update,

I lost several apps, like Google Calendar, and had to replace them. Is it

possible that there was a bluetooth-related app that vanished?

On Sun, Jun 1, 2014 at 7:56 PM, Verizon Wireless Customer Support <

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Re: Bluetooth headset problems post-KitKat
vzw_customer_support
Customer Support

Hi GoldenC,

Thanks for your hardwork! The next step would be a Hard Reset to repair the bluetooth software in the device http://vz.to/1aUKis7 . Keep us posted with the results.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Bluetooth headset problems post-KitKat
goldenc
Member

There's no alternative? I just spent hours only two days ago downloading

deleted apps and fixing settings after the update.

The first customer-service person asked me to look for three Blueetooth

apps in order to clear the cache/data and none of those existed on my

phone. Perhaps I'm missing something that I can download?

On Mon, Jun 2, 2014 at 6:16 AM, Verizon Wireless Customer Support <

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Re: Bluetooth headset problems post-KitKat
vzw_customer_support
Customer Support

It is strange that the only Bluetooth application listed was Bluetooth Share. The Bluetooth applications are usually hard wired into the phone and are the reason you need to go to All Apps instead of just Downloaded in the application management screen. The Razr you indicated you have hasn't received an update recently, so let's find out which Razr version you have to ensure we find the right steps to proceed. Please go to Settings>About Phone and let me know the Baseband and Build Number listed under software information.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Bluetooth headset problems post-KitKat
goldenc
Member

Baseband: SM_BP_101031.042.32.86P

Build number: KDA20.62-10

As for it not being recent, the kennel version and build date both say Thu

May 1 … 2014

On Mon, Jun 2, 2014 at 9:54 AM, Verizon Wireless Customer Support <

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Re: Bluetooth headset problems post-KitKat
vzw_customer_support
Customer Support

Awesome! Thanks for the clarification, goldenc. That looks like you have the Droid RAZR M. The original Droid RAZR you posted under hasn't received that Kit Kat update, so I wanted to be sure which version we were working with. It may seem strange, but some Bluettoth issues on your phone have been resolved by updating the Chrome browser. You can do this through Google Play Store and search Chrome or Menu>My Apps then tap Chrome and update. If you don't see an update option, please go to Menu>My Apps>Chrome and let me know the version you see.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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