Thank you for reaching out to us. We understand how important it is to be able to use all functions on your device so we are here to help get you some answers.Has there been any updates or changes to your phone around the time that this started happening?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!