Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Camera freezing up phone- have to reboot

My phone use to work pretty good and I don't recall having problems with the camera.  Recently, my camera is freezing up the phone.  I thought it was because I was pressing the buttons too fast at first. So, if I give like 5-10 seconds between operations, then it seems to be better. But there are still problems.  I took some pictures I would like to email to a client regarding business and I have had my phone freeze 3 times and I have not even made it to the gallery to look at the photos.  Is this caused by the the latest OS update?  Also, I have tried to get into my photo gallery without going into the camera app, but I cannot find the icon on how to do this. I think there use to be an icon in the apps, but not now.  Can I get a Photo Gallery icon back into my app section?  HELP?

Labels (1)
Re: Camera freezing up phone- have to reboot

Have you tried install a 3rd party camera app to see if it still freezes up? If it is smooth(ish) as butter that I can assume something with the native camera app is messing up. I'm sure your sick of people telling you to do a factory reset..but it really is the only option that people have that stick with a stock system. You can try clearing the cache partition in androids recovery first so you don't have to deal with installing all your apps/data, etc. If you do not know how to navigate there then let me know. Also, are you running kitkat?