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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Camera not working, no video!
sshotwell10
Member

My camera is not working I can only take photos no videos and when I try and click to turn the camera around to take a Selfie it just keeps taking  photos.  Every button I click on the camera screen just takes photos.

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Re: Camera not working, no video!
vzw_customer_support
Customer Support

We want you to be able to treasure those special moments in your life. When did the issue start? Do you receive any error messages? Does it happen with other camera apps?

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Camera not working, no video!
sshotwell10
Member

It happened for the first time last week, no error message at all, I did have to download another camera app and that will take videos just fine. All other video apps like Instagram, Snapchat ect all work. Just the installed basic camera app won't take video it only takes photos. So weird.

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Re: Camera not working, no video!
vzw_customer_support
Customer Support

That is most unusual. Have you attempted to force stop the Camera app? http://vz.to/2otwo2j

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Camera not working, no video!
sshotwell10
Member

still doesn't help, same thing

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