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Camera stuck on front facing
Jherden
Member

This morning when opening the camera it opened to the selfie side, it won't switch to the rear facing, and LED won't light up either. I have seen other questions about this, and have tried the other recommendations. Is there a fix for this?

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Re: Camera stuck on front facing
vzw_customer_support
Customer Support

Jherden,


Well that is certainly an odd one! While selfie mode can come in handy at times, you definitely need the rear camera to work too. How long has this been going on? Since it started have there been any changes to the device such as new apps, app updates, software updates or even damage? If you place the device in Safe Mode and try the camera, do you get the same issue? See how to enalbe safe mode here http://www.verizonwireless.com/support/knowledge-base-105634/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Camera stuck on front facing
Jherden
Member

It is the same in safe mode. There hasn't been any changes to my phone. I

woke up Thursday morning and tried to use the flashlight that I have had on

my phone since I got it, and it didn't work. I took pictures with the rear

camera on Wednesday afternoon. I tried the camera Thursday afternoon and it

was only on front facing, or front facing video. I can't access or adjust

any settings for the rear facing camera. I tried uninstalling the updates

and it didn't make a difference.

On Jan 30, 2016 8:09 PM, "Verizon Wireless Customer Support" <

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Re: Camera stuck on front facing
vzw_customer_support
Customer Support

Thanks for all the details Jherden and for performing those trouble-shooting steps. Is the software on your phone up to date? Is there any physical or water damage to your phone?



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Camera stuck on front facing
Jherden
Member

Yes everything is up to date, and no there is no physical or water damage

to the phone.

On Feb 2, 2016 9:07 AM, "Verizon Wireless Customer Support" <

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Re: Camera stuck on front facing
vzw_customer_support
Customer Support

Having the phone work properly is key Jherden. We have sent you a private message so that we can continue to best assist.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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