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Can I replace the screen in my device?
Gadgetman79
Member

I have a few light scratches on the glass of my droid turbo 2 and I understand that there is a user removable lens layer that can be replaced. Can anyone confirm?

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Correct Answers
Re: Light scratches on the glass
Ann154
Expert
Expert

Moto ShatterShield™ how to replace yourself.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Light scratches on the glass
vzw_customer_support
Customer Support

Gagetman79 - Having scratches on your Droid Turbo 2 is a pain we do not want you to have. Did you add a screen protector to the screen? That would be the only way to remove a layer off the screen.

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Light scratches on the glass
Gadgetman79
Member

dont think i added a screen protector to it at time of purchase, as my

previous phones dont scratch that easily, unlike the turbo 2 which

scratches easily. then what purpose does the shattershield kit provide?!

should i return it then? This sucks.

~ Scott

On Thu, May 12, 2016 at 11:41 AM, Verizon Wireless Customer Support <

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Re: Light scratches on the glass
Ann154
Expert
Expert

It scratches because it is a plastic top layer. The multiple layers give it its shatterproof protection.

A replacement shield.

https://www.motorola.com/us/protection/droid-turbo-2/moto-shattershield-lens-replacement.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Light scratches on the glass
Gadgetman79
Member

yes that is what i ordered, indicated in your link. Can I replace the outer

lens?

[removal required by the Verizon Wireless Terms of Service]

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Re: Light scratches on the glass
Ann154
Expert
Expert

Moto ShatterShield™ how to replace yourself.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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