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Can not answer phone calls, microphone does not work.
fire24
Member

Can't answer phone calls microphone does not work

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Re: Can not answer phone calls, microphone does not work.
Snn5
Sr. Leader

When you play music or use the speakerphone feature is there sound? 

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Re: Can not answer phone calls, microphone does not work.
fire24
Member

I can hear music and sounds but when I speak into phone the other person can't hear me. Same with the speakerphone.

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Re: Can not answer phone calls, microphone does not work.
Snn5
Sr. Leader

I was checking to see if maybe the headphone jack was to blame, but even with lint in the mic, it would still pick up vibrations.  Do you still have warranty on the unit?

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Re: Can not answer phone calls, microphone does not work.
fire24
Member

I think so, it is only 5 months old.

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Re: Can not answer phone calls, microphone does not work.
Snn5
Sr. Leader

Chat online through My Verizon-Contact Us-Live Chat, if you can or call them from another phone.  They should send a replacement MAXX, that is, unless a fix is found during that time.

Re: Can not answer phone calls, microphone does not work.
fire24
Member

thanks

Re: Can not answer phone calls, microphone does not work.
Snn5
Sr. Leader

Welcome!

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Re: Can not answer phone calls, microphone does not work.
vzw_customer_support
Customer Support

You came to the right place for help fire24. Have you tried using a bluetooth device? Are your callers able to hear you then? Does it happen on every call? Did you remove any screen protectors or case then test the calls?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Can not answer phone calls, microphone does not work.
Wizard4169
Member

I'm having the same problem with my Droid Maxx.  Callers can't hear me, and the phone doesn't register voice input.  When I use a headset with its own mic, either wired or Bluetooth, everything works normally.  I checked the phone's microphone and couldn't find any obvious obstruction, and I'm not using a case or screen protector.

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