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Re: Can not answer phone calls, microphone does not work.
vzw_customer_support
Customer Service Rep
‎03-02-2015 05:23 AM

I understand the importance of ensuring your device is in good working order fire24. Allow us to get to the bottom of your equipment conerns. Does the microphone on the device go out everytime you are on a call? Is there ay physical or water damage on the device? What software version do you have running on the device? To learn how to check click,  http://vz.to/1M3CZDw


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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