Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Can't Send or Receive Pictures through text

Recently I have not been able to receive pictures or videos from others in text messages. It gives the option to download or reject; I push download & then it comes back saying that it could not be received. Also, I have not been able to send pictures to my brother who is also a Verizon carrier, previously I had no issues. I can still send to my parents, but no one else.

Labels (1)
Re: Can't Send or Receive Pictures through text
Customer Support

Hi ray711,

Let's see what's causing the problem! While experiencing the issue were you connected to wi-fi or the VZW network? When did the problem begin? Are you using a 3rd party messaging application? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,


Follow us on Twitter @VZWSupport