Can't download updates for apps

falsedawn · ‎10-10-2017

Android 6.0.1

Droid Turbo

None of my apps are updating, even though auto-update is on and I get a message that a certain app is updating. Tried to manually select an app for updating and same result. Tried with and without WiFi.

Ann154 · ‎10-10-2017

Is the Google Play Services enabled?

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vzw_customer_support · ‎10-12-2017

falsedawn, your efforts thus far are appreciated. We're stepping in to help. When updating the software for that application, what does that pop up message say?

LasinaH_VZW

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jav6 · ‎10-12-2017

Is 6.0.1 the latest Android version for Turbo? I have a Turbo 2 and Android 7.0 is what mine has updated to.

...Just another VZW customer...trying to offer some assistance...

tikibar1 · ‎10-12-2017

jav6 wrote:
Is 6.0.1 the latest Android version for Turbo?

Yes, and it won't receive further updates.

falsedawn · ‎03-20-2018

I was eventually able to resolve the problem by powering off the phone and turning it back on. The problem has not happened again.

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