Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't send SMS messages while on WIFI.
Dirtrider2004
Member

I have a Razr Maxx HD. I am having troubles sending SMS messages especially while on WIFI. This started about a week or more ago. I can receive messages but just get the sending arrow and it won't send. I have cleared the system cache with no luck.

Labels (1)
0 Likes
Re: Can't send SMS messages while on WIFI.
vzw_customer_support
Customer Support

Hello Dirtrider2004!

I'd love to help you find out what's going on! Are these messages picture messages, or just text? When did this begin? Are you able to make & receive calls? Share details, and we'll figure this out in no time!

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't send SMS messages while on WIFI.
TTZEP
Member

I'm having the same problem. It's with any kind of text message. I receive an error saying message not sent. My phone is being very slow to respond also. Soft reset does not work. I have done a hard reset a few months ago, not interested in doing that again. I still don't have my phone set back up the way I liked it.

0 Likes
Re: Can't send SMS messages while on WIFI.
Dirtrider2004
Member

Picture messages send just fine; it's only text that have an issue. It

started a few weeks ago (maybe 3?). I can make and receive calls. It is

just sending messages that doesn't work on wifi. I can receive texts too.

It seems to happen at random although it is very often now. I pretty much

can't use wifi anymore if I want to be able to send text messages.

On Fri, Sep 19, 2014 at 5:30 PM, Verizon Wireless Customer Support <

0 Likes
Re: Can't send SMS messages while on WIFI.
vzw_customer_support
Customer Support

Thanks for reaching out to use TTZEP! Let's partner together and get this issue resolved for you. May I ask are you using the stock text app? Also, how much available device memory do you have available on your Droid Razr Maxx HD? If I can have you test your text messaging with wifi off then that would be great.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't send SMS messages while on WIFI.
vzw_customer_support
Customer Support

We definitely don't want this to affect your ability to use WiFi, Dirtrider2004. If you go to your Settings>Apps>ALL>Messaging and clear data/cache then restart your phone, are you able to send text messages when connected to WiFi?

AndreaS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't send SMS messages while on WIFI.
Dirtrider2004
Member

I've tried both the stock texting app & SMS Go Pro. It has the same problem

with both. I have 14 GB of available storage. I can send text messages when

the wifi is off. It can send text messages sometimes when the wifi is on,

but normally has issues.

On Sat, Sep 27, 2014 at 9:32 AM, Verizon Wireless Customer Support <

0 Likes
Re: Can't send SMS messages while on WIFI.
Dirtrider2004
Member

I've cleared the phone cache and the app cache with no change.

On Sat, Sep 27, 2014 at 9:39 AM, Verizon Wireless Customer Support <

0 Likes
Re: Can't send SMS messages while on WIFI.
TTZEP
Member

No this does not correct it.

0 Likes
Re: Can't send SMS messages while on WIFI.
TTZEP
Member

Turning Wi-Fi off doesn't make a huge difference since my connection is barely 4G. I continue to have problems sending texts whether Wi-Fi is on or off.

Available storage on device is 19.17GB, on card is 14.08GB.

I did a recovery-> system cache clearing, this did not help. I am following you direction to apps messaging cache clearing. I'll let you know if this works.

I've also been having a problem last couple of weeks where sometimes the phone will get very hot in my pocket, then the battery drains very quickly.

0 Likes