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Chrome, Maps & Gallery constantly crash & errors with multimedia texts
lauren3795
Member

I am becoming increasingly frustrated with this phone. Chrome, Maps, and Gallery crash almost every time I use it, regardless of the activity. If I switch between apps, it will always crash. For example, if I am on Chrome and I get a phone call, I will get a notification saying Chrome has stopped working. Also, when I text a picture, I only see a blank placeholder where the picture should be when I hit send. If I start a multimedia or group message, and leave it as a draft, the text string completely disappears, if I leave the app and go back in. I have cleared the cache & done a reset. I am ready to toss this phone out a window & cancel my plan since I have a work phone I can use. How can I fix this?

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Re: Chrome, Maps & Gallery constantly crash & errors with multimedia texts
vzw_customer_support
Customer Support

Hello lauren3795, help is here front & center! The last resort option is a factory reset on the phone. Did you do this type of reset previously or did you do a soft reset? View steps here: http://vz.to/1gX5RwR Is the device on the latest software version? Is there any physical or water damage? We may have to replace the phone if still under the manufacturer's warranty. Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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