Consistent Data Issues Even After Replacement
phhhabian
Enthusiast - Level 2

I don't know whether to blame the phone or the ice cream sandwich update for all the problems I have been having with my RAZR. When I first got it six months ago it was great and I loved it now after the ice cream sandwich update I dont really like it anymore. I never had any sort of issues while using it on gingerbread. Today, I have seen my phone switch constantly between 3g and 4g more times than I can count over the course of half an hour. I couldn't even get a consistent signal to watch a 3 minute youtube clip.

First off, I updated it to ICS but first wiped the phone clean including cache, etc. So it would have basically been a clean install. Now, I have certain issues. The 4g and 3g switch is terrible. On the street and in my own house I have had the same thing happen. In my house I get anywhere from 3-5 bars of 4g but it still switches over to 4 bars of 3g. I have even seen it switch from 4g to 3g when I had full bars. I have already replaced the sim cards, but I am still having these issues. It's actually happening on all 4 of my RAZRs on my family plan. I have gone through the network resets where I pull out the sim card and for 30 seconds, insert it, power on the phone, etc. I went through all 4 of them with the Rep over the phone. I have also had several instances where I did not have data but signal bars and then I didn't have absolutely anything at all. I live in a "major" city metro area, Boston, and I can't believe I am having these problems.

At first I would have gone off and blamed Verizon, but it is definitely not Verizon, it is our phones that are terrible. I can confirm this because my brother uses an ipad (4g Verizon) on a separate account and he consistently maintains 4g even though I have seen it go as low as two bars. Yes, I understand the ipad is a different device and may have a different radio, but that is exactly how our phones used to work on gingerbread. I received a replacement device and I am still having the same issues. Also, the headset speaker, not the speaker on the back, or receiver is really tinny during phone calls even with the in call volume down half way. It is really annoying and the little tone that plays after hanging up makes the speaker sound like its about to blow out. I don't know what to do if the RAZR will keep having data issues because this is absolutely ridiculous. I know i'm not entitled to anything but for $310 a month I mean come on, I just want my phone to work properly. As I am typing this now, I have witnessed my phone switch between 4g, 3g, and no signal at least 5 times and of course my brother's iPad on Verizon has kept its 4g signal.

Labels (2)
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Re: Consistent Data Issues Even After Replacement
B33
Legend

You might try pulling the Sim for 5 min. then re-installing it.. or try a new One as for the Signal bars they mere purpose is for Voice if you don't have many ot any bars and you still have the 4G indicator and it's Blue your data should still Work..

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Re: Consistent Data Issues Even After Replacement
phhhabian
Enthusiast - Level 2

Yea I've tried that. I went through all the steps with the Rep, patiently might I add. I've had the sim card replaced once already. I'm not too sure about that that I've had a blue 3g symbol no bars and trying to load a webpage and it would say I don't have a data connection. I seriously do not know what is going on with all of these 4 RAZRs after the ice cream sandwich update.

Anyone else out there have this problem???

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Re: Consistent Data Issues Even After Replacement
B33
Legend

Well when the indicator shows Blue that indicates your Connected to the Google Servers if it goes white it can sometimes still connect but not as Good as it would if it's in the Blue.. have you tried or can you try Wi-Fi as a Alternative to using the Network.?

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Re: Consistent Data Issues Even After Replacement
durb69
Enthusiast - Level 2

Hello, first time posting here.  I have had the same issue with mine.  Ive had it for about 4 months now.  I've had the SIM card replaced twice and Verizon has told me that they cant figure out what is wrong.  They told me i could get a refurbished phone if i was willing to give them my new phone and i could try that.  I am up in arms at this point.  I cant hang on to a data connection at all.  Nearly every time i try to use Data it disconnects and i have to wait forever for it to reconnect.  I never know what service its going to connect too either.  1X, 3G, or 4G. Sometimes it wont even connect.  I have to put the phone in airplane mode and then turn it back off all the time to get it to connect to 3G instead of 1X.  It drives me crazy!!!!!!!!!!

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Re: Consistent Data Issues Even After Replacement
Piscestg
Specialist - Level 1

I don't believe in using wifi if you had a good data signal with a previous phone. While I believe Verizon has the best service, we are paying a lot for the data service. I know the sim cards have been pulled and perhaps the responses didn't go into detail. But when I got my Razr I had bad data problems at times. Here is what I did both at home and my office. I turned the phone off. I removed the sim card. I turned the phone on. It obviously told me to insert the card. I tried to open the browser and I also tried to make a phone call. I left the phone on for a few minutes. Then I turned it off, put the card back in and turned it on. Then I did a system cache clear and then I did a hard reboot. After that, the phone has worked as good as my Droid X. (I won't mentioned my Bionic because it was a problem on its own.) BTW- My basement is completely underground and I've always gotten a solid data signal with my previous Motorola phones and now with my Razr Maxx. I hope this helps. It's worth a try.

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Re: Consistent Data Issues Even After Replacement
phhhabian
Enthusiast - Level 2

Thanks for all the suggestions, but they just don't work at all guysSmiley Sad. I've even tried that restore connectivity app from Motorola, but of course it didn't work. I don't like that I keep having constant switches between 3g,4g, and no signal bars. It's awful thats just what it is. I feel like I got gipped with this update promising better user experience. If the darned thing can't connect to their network, then what is Verizon doing to address these issues? Every time I try to do something "data intensive" (i.e. youtube, facebook, twitter, etc) the data signal just drops and I'm either left with gray bars and no data or no signal bars whatsoever. Also one thing that annoys me to death with this phone is that I have it sitting in my pocket after I lock the screen and I go to pull it out of my otherwise empty pocket. The screen is turned on by itself (I have the clear silicon case on it so the power button shouldn't be pressed by itself and no I don't wear skinny jeans), its got 3g and no bars, and its piping hot.

WHAT IS WRONG WITH THIS PHONE VERIZON???!!!

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Re: Consistent Data Issues Even After Replacement
Patriot8573
Newbie

There's an app called PHONE INFO that lets you set the phone to 3g so that it won't try to connect via 4g.

maybe that will help.

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Re: Consistent Data Issues Even After Replacement
durb69
Enthusiast - Level 2

this is my phone exactly! I have the identical same issues.  I am trying a cache wipe and factory reset today.  If this does not work i am going to verizon and asking for a replacement phone.  Even if it is a refurb phone.  At least the refurbs go through a bunch of testing before shipment.  I have been through 2 SIM cards and all the same stuff you have tried.  By the way that phone info app doesn't help. The only thing it does is keep you out of 4G.  The data drop outs are still just as bad or worse even.   

I also have been experiencing a strange screen flicker and black out the last few weeks.  This might not be resolved with a factory reset.  Hopefully this will make me eligable for a warranty replacement if that is the case.

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Re: Consistent Data Issues Even After Replacement
Patriot8573
Newbie

i would definitely go for the replacement. i went through 2

replacements and now my phone seems to be ok. do you have insurance?

even if not,with the problems you're having seems like they should

definitely replace the defective phone.

good luck

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