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Cracked screen for no reason??!!

So tonight I hung up my phone after a call to Verizon's customer service (talk about timing..). I did the soft reset she told me to do to try and fix another issue, and as it was turning back on my screen completely cracked! It wasn't dropped, hit on anything, or banged around. It was literally in my hand and I watched it crack. Is Verizon doing anything about this?? Why should I have to pay $100 to my insurance for something I didn't do or have any control of. Beyond frustrated right now!

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