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DROID RAZR MAXX
sadmaxx
Member

Having issues receiving text messages (not always from an iphone sender) since last update. They are stuck in download...come thru 15 minutes to hours later. Have been to Verizon and they replaced sim card. Didn't help and doesn't have the problem when they look at it. Now I get a solid blue blinking screen when my phone is just laying by me but not when I try to show it to someone. Help. Loved my 1st Razr. This is Razr Maxx that I got last November. Tried the cache thing but can't get that screen to come up. Any ideas????? THANKS!!!!  

     

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Re: DROID RAZR MAXX
vzw_customer_support
Customer Support

sadmaxx,

I am so sorry to hear you are having issues with messaging. Are you using the factory messaging app on a different application? Have you tried clearing the cache and data on the messaging app? http://vz.to/1lkRYj0

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: DROID RAZR MAXX
sadmaxx
Member

yes, factory messaging and tried the one cashing suggestion with the phone off but i could not get it to work.

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Re: DROID RAZR MAXX
vzw_customer_support
Customer Support

sadmaxx,

Thank you for the details. Were you able to try clearing the cache and data just from the messaging application itself? http://vz.to/1lkRYj0 You can also force stop the application after clearing the cache and data.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: DROID RAZR MAXX
sadmaxx
Member

Ok, I understand where to go...I use verizon's text message system so I don't know what the app is labeled as. The screen freezing and blinking blue happened not touching any applications but before the phone goes to sleep on its own.

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Re: DROID RAZR MAXX
vzw_customer_support
Customer Support

We can help clear things up for you, sadmaxx. When you are looking for your application in the Application Manager, be sure to scroll to the All section (instead of the downloaded section) and look for Message or Verizon Messages. With the blue freezing screen, did that start after you got the SIM replaced? Or after a particular application or update was installed?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: DROID RAZR MAXX
sadmaxx
Member

Issues with blue blinking screen were since Sim card and the others since the latest update. I did do the message cache clear but still have issues receiving messages from different people. always in download....

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Re: DROID RAZR MAXX
vzw_customer_support
Customer Support

We appreciate you filling us in a bit more, sadmaxx. If the trouble with the screen started with the SIM card replacement, please try taking out the SIM card for a few moments and putting it back in. Also, please go into Settings > About Phone > System Version and share  the Baseband Version with us.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: DROID RAZR MAXX
sadmaxx
Member

base band version: VANQUISH_BP_100731.020.64.21P

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Re: DROID RAZR MAXX
vzw_customer_support
Customer Support

Thanks for those details, sadmaxx. Looks like you actually have the Motorola DROID RAZR MAXX HD, correct? Did the SIM reboot take care of the screen issue? Please go back into Settings > About Phone and let me know what you see in System Verzion and Build Number.


 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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