Daily manual reboot required after charging
kmum357
Newbie

I have had my Droid Razor Maxx for 3 weeks. Since day I have to perform a daily reboot after left on charger overnight. The battery fully charges and I have a message light on. However, to actually turn on my phone I have to hold down the power and volume button for 10 seconds...EVERY MORNING...

I have heard and performed all the storied Verizon gives me..empty casche-done. I have turned every single app to "manual" update vs automatic as they told me an app may be auto updating causing the shut down (don't know how I got a Zappo's app but it was constantly updating.)

The new story Verizon tells me is that the shutdown was due to "a recent update...we are working on a new update to fix this bug"

I'm so ready to be done...someone tell me they are working on an update...PLLLEEEAAASE!

Labels (2)
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Re: Daily manual reboot required after charging
SoccerRef12
Specialist - Level 1

Ask the Verizon tech rep at your local carrier store to reload JB. If that doesn't fix it, they should replace the device. Good Luck!

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Re: Daily manual reboot required after charging
vzw_customer_support
Customer Service Rep

Congratulations on your new Razr Maxx,kmum357!
I regret to see that you are having problems with it after it is fully charged. I need additional information from you. When you charge it overnight, is it powered on or off?
You already mentioned that you have done troubleshooting steps that have been provided, therefore, I don't want you to repeat any unnecessary steps.
Have we asked you to try to charge while in Safe Mode? http://bit.ly/OJWrbo
Are you using any of the Smart Actions http://vz.to/10irowq? If so, I also ask that you disable them to test the charging again.
Please let me know your results.

Tamara H.
Follow us on Twitter @VZWSupport

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