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Deleting email from the unread folder
hvacradiodoc
Member

I currently have 90+ emails in my unread folder and cannot get rid of them.  I have tied opening them one at a time and then deleting them, but they do not delete.  They show up in the trash folder then I try to delete them from that folder but they reappear in the unread folder.  The same accounts on my computer do not show anything in the unread folder.

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Re: Deleting email from the unread folder
Ann154
MVP MVP
MVP

Remove the email account from the phone and re-add it like you are adding it the first time.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Deleting email from the unread folder
Ann154
MVP MVP
MVP

Remove the email account from the phone and re-add it like you are adding it the first time.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Deleting email from the unread folder
hvacradiodoc
Member

Thanks for the reply, but that does not explain why this is happening.  I have 2 accounts that show unread emails and a second phone with only 1 account that has the same problem.

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Re: Deleting email from the unread folder
Ann154
MVP MVP
MVP

It is probably because of how the device is talking to the server. Sometimes the connection breaks and sometimes the connection wasn't setup right to sync fully.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Deleting email from the unread folder
tikibar1
Sr. Leader
Sr. Leader

This glitch with the stock e-mail app appears to be resolved with the Lollipop update.

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Re: Deleting email from the unread folder
KTB01
Member

How do you get the Lollipop update?

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Re: Deleting email from the unread folder
tikibar1
Sr. Leader
Sr. Leader

Updates are released in waves, so it can take several days for all owners to receive it.  More info. can be found at these links:

Droid Turbo by Motorola Support | Verizon Wireless

Droid Turbo by Motorola Support | Verizon Wireless

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Re: Deleting email from the unread folder
hvacradiodoc
Member

Yes, the delete unread emails option is working, thanks.

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