I deleted an e-mail account and re-established the account. Upon doing so, a "folder" appeared at the top of my Inbox entitled "Class Reunion". I opened it, and there were three e-mails from over a year and a half ago, which I deleted. However, I am unable to delete the "folder" which has the number "0" appearing to the right of the folder name. I deleted the account again and re-established it, but the folder returned. I would like to remove the "folder". I cannot find any enlightening answers online at all concerning this issue. Thank you for your help.
My e-mail provider is Cox Communications. I checked my Cox account and did not find a "Class Reunion" folder in my webmail online. I also use Microsoft Office 365 for handling my e-mail on my computer. No such folder. I do have some folders saved to the documents folder in Windows Explorer, but I could not find one by that name there, either.
How are you accessing your Cox Communications email account on your Droid Turbo phone? What app?
On my Droid Turbo 2, I use the Xfinity Connect app for Comcast email and the Gmail app for Google email. I don't use the MOTOEMAIL app but the version installed is 00.07.0072. Have you checked to ensure you have the latest version for your device? Have you checked a Cox Communications Community Forum for any users reporting similar issues?
I opened the App information, and that is what the version showed. I have not checked with Cox Communications, but I think I will do that next. I decided to do a search in the Google Play App Store and noticed all kinds of email Apps I did not know even existed. I used the App that came with the phone and have never questioned it until now. So, tomorrow I guess I will research the Cox website and if necessary, give them a call and see how I can change things around. Thanks for being patient.
Escalante48 we want to be sure your email is working as it should be. I am sorry for this issue. How are your other services working for you, calls and data? Do you have any other email accounts on your device besides this one?
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I just called Cox Communications concerning whether I could change my e-mail app from Motomail to Microsoft Outlook, and they said "yes", so I am going to change my e-mail app in the day couple of days and hopefully it will get rid of the folder I do not want appearing in what is now the Motomail app. Thank you.