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As of 5 days ago, my Droid will not play videos. It will still record them, but when I try to play them, I get a message reading, "Can't play video." It also will not play videos previously recorded, though I had no issues watching them prior to this. Anyone know how to fix this?
We want to make sure that you can re-watch the memories that you captured on video, adahsae. Has there been any changes to your device when you noticed this started to happen (new software or 3rd party apps)? Have you tried to power off the device for 30 seconds and power it back on and re-try playing the videos? Are you having any other issues with the features on the phone? KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks for the hard work. Lets continue troubleshooting. Are these videos saved to the device or the SD Card?
Thanks, PamelaF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No worries, the Droid Maxx does not actually support an SD card so there would be no option to change where the images are being saved. Since this has been going on have there been any changes to the device since this started such as new apps or updates?
AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
adahsae, We will work to solve this issue as a team. Have you installed any applications recently that might have permissions to access the camera? Have you backed up your content? http://spr.ly/6580BbOgr Do videos off the internet play? JoelR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
