Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Droid Maxx will not make or receive calls with a full signal
j_spence
Member

My Droid Maxx has been doing this for the last week or two. It seems to only happen at night though. I have a full 4g LTE signal, however it changes from grey to blue constantly. I am able to text, search the web, or plain just do anything else...other than call out or receive a phone call.

When I try and call it just says dialing or retrying.

Has anyone else had this same issue? I have searched my phone for any time settings that may be keeping me from making or receiving calls during certain hours since this only happens at night when I am at work but have not found anything.

Labels (1)
Re: Droid Maxx will not make or receive calls with a full signal
B33
Sr. Leader

Have you tried Running a Power Cycle if that does not get the calls going out and coming in)  Try pulling the Sim Card.!  But remove it very Carefully as your Volume Rocker doubles as a Sim Tray the Card sets in 2 flimsy legs that is part of the holder and it can easily drop and be cautious how you handle as the card are Very sensitive in the gold area of the card..

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
j_spence
Member

I have done both of these things...several times

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
B33
Sr. Leader

Then I would return it to the store for a Replacement.. 

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
SSMITTY
Member

I've been having similar problems and have just received a replacement phone. I'm not going to switch just yet because I have discovered that the call problems only occur when I have WiFi on and am connected I've had it in the store 3 times in the last 2 weeks for this problem and the techs could find nothing wrong. The one thing they've all done though when checking the phone is to turn off the Wifi. After a short time the 4G greys out and my bars drop to 1 or 2. When I turn off the Wifi the signal comes back strong. This is my third Droid and none of the others had this problem.

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
vzw_customer_support
Customer Support

Let's get you connected again j_spence. I appreciate all the information provided to us regarding your calling concerns. I want to ensure there is not a reported issue in your home area. What zip code are you in? Have you tried removing and reinserting the SIM card to reset the network? To learn how to do this click, http://vz.to/1bU6rg9 then test your calls. Keep us updated.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Re: Droid Maxx will not make or receive calls with a full signal
SSMITTY
Member

I received a replacement phone and I have duplicated the problem on it. The call problems occur only when Wifi is turned on AND this began AFTER the KitKat release was installed on the phone(s). I noticed a similar complaint in the forum and his timeline suggests that he might be having the same problem. How can I get this investigated?

Thanks

>>Personal information removed to comply with the <<


Message was edited by: Verizon Moderator

Re: Droid Maxx will not make or receive calls with a full signal
B33
Sr. Leader

Call Customer Service the Tech Dept. ask for a T3 Tech specialist for Maxx  ask to have your issue escalated and they should be able to or least i hope they could because it's affecting the Call part of the phone.. Good Luck. b

1-800 - 922 - 0204  *611   use option 3 or 4 then say you would like to talk to a Representative..

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
vzw_customer_support
Customer Support

Thank you for updating us on the status, SSMITTY. Have you tested this while connected to different routers? What exactly is happening with the calling feature while connected to WiFi?

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes
Re: Droid Maxx will not make or receive calls with a full signal
Sheli2
Member

When the dropped calls occur, does the phone beep right after the call is connected and then some time after your voice just echos back at you and the call is dropped?  That is what keeps happening to me, and only the last couple of months, not when I first purchased the phone in March.  I have never had this problem before.

0 Likes