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I've been having numerous issues in the last month where my phone will not connect or even show our belkin router. I can be right next to it with no luck. My phone is up to date and so is the router. I have tried resetting both as well as clearing all the wifi networks on my phone (numerous times). Please advise.
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You've tried so many things already, camarojen. Can you pinpoint when this began? I'm also wanting to know if you have the most recent update on your phone.
Go to Settings>About Phone>Baseband version
Have you been able to connect to any other WiFi connections?
TamaraH_VZW
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It won't let me reply in the community as it says that I'm not registered. The baseboard version is
SM_BP_101032.020.32.78P. I've been having this issue for the last month. I can connect sometimes to other wifi's. Sometimes I ask it to connect to a certain wifi and it won't.
Jennifer
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You should sign in either under your MyVerizon account login or a community only login. It helps to know which one you used to register for the community initially.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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I've tried that and it still doesn't work. I had to sign up under a different email address. Verizon can you help on this issue with the wifi connection?
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The baseboard version is
SM_BP_101032.020.32.78P. I've been having this issue for the last month. I can connect sometimes to other wifi's. Sometimes I ask it to connect to a certain wifi and it won't.
Jennifer
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Hi camarojen1,
Let's get to the bottom of this! Have you recently downloaded any new applications? Please clarify, do you experience the issue with all wi-fi networks or only your home wi-fi connection? I look forward to hearing from you soon.
Thanks,
AyaniB_VZW
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I have downloaded a couple but couldn't tell you which ones as this has
been going on for two months. It seems to happen at home and when I'm not
at home. One of my tech buddies I think may have figured it out. Our router
was pulling up two different times on my phone as one was a high def
signal. He made that connection so my phone won't see it and that seemed to
take care of it.
Jennifer
On Sep 16, 2013 1:01 PM, "Verizon Wireless Customer Support" <
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It seems to be happening again. Now it doesn't even find our belkin router
at all. i can't connect to the internet because of it and it is using a
ton of my data everytime. Please help.
Jennifer
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Dear camarojen1
I am sorry to hear you are experiencing difficulites with connecting to your wi-fi router. Does this happen with every wi-fi hotspot you try to connect too? If it only happeneds with your belkin router, please try resetting your router, then reset your phone and try to connnect. Please keep us updated if you are still experiencing difficulites.
Thank You,
MichelleS_VZW
VZW Support
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