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Droid Razr Maxx HD does not turn off, nor on...
Frank_W_Design

I have tried the "hard reset" action and the device resets, but never gets past the "Motorola DUAL CORE TECHNOLOGY" screen... The device also will not power off with either holding the lock button, nor holding lock + volume down actions. Is there something else I can try to reboot the device?

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Re: Droid Razr Maxx HD does not turn off, nor on...
vzw_customer_support
Customer Support

Your efforts are greatly appreciated and I apologize for the inconvenience! Let's take a look at this. When did the problem begin? Has your device been exposed to any physical/water damage?


AyaniB_VZW
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