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Droid Razr Maxx HD (message indicator shows unread message after texting photo, will not reset)
ALASAT1
Member

After long discussions and realtime online cellphone connection with Motorola engineers which resulted in no answers I evaluated the phone myself. I later discovered and reported to Motorola an anomaly when sending photos via text message (MMS type message). The photo item will not allow the message counter to reset when the text message is viewed then the app closed. In order to reset the counter do the following:

NOTE: THIS REMEDY WILL DELETE THE OFFENDING MESSAGE PREVENTING MESSAGE COUNTER FROM RESETTING.

1) TAP ON THE MESSAGING ICON (TO OPEN THE APP).

2) SCROLL TO THE MESSAGE WITH THE PHOTO ITEM.

3) IN THE BLANK AREA TO THE RIGHT OF THE MESSAGE PRESS AND HOLD THE SCREEN UNTIL A MENU POPS UP.

4) PRESS THE MENU ITEM LABELED DELETE MESSAGE (MAKE SURE YOU HAVE THE PHOTO SAVED IF YOU NEED TO RETAIN IT BEFORE IT IS DELETED).

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