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Droid Razr Maxx won't automatically load emails
DixieM
Newbie
‎09-03-2013 01:46 PM

Within the past couple weeks me Droid Razr Maxx won't load my emails. I have to go into each account and hit the sync/refresh icon to get it to load.  This is with my 3 personal email accounts and my gmail account. Any suggestions????

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Re: Droid Razr Maxx won't automatically load emails
vzw_customer_support
Customer Service Rep
‎09-05-2013 03:12 PM

Hi DixieM,

Let's get this mystery solved! When did this issue start? Did you download any new applications to the device? Do you receive any error message once the refresh times out? Try clearing the cache on your sync settings. Settings>Applications>Manage Applications>Click on "sync application">click on "clear cache" & "force stop." Keep us posted.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Droid Razr Maxx won't automatically load emails
twigs2
Enthusiast - Level 1
‎09-06-2013 07:46 AM

I don't have an Applications in my Settings. Where do I find it? I've been hating my Razr Maxx for awhile now. Can't wait to get rid of it!! Lost calls, Doesn't sync my emails, won't send emails, dropped calls all the time! Done!!

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Re: Droid Razr Maxx won't automatically load emails
vzw_customer_support
Customer Service Rep
‎09-09-2013 10:51 AM

Hi Twigs
I never want you to hate your device. Let's get this fixed!  Here's a great link to clear the cache: http://support.verizonwireless.com/support/devices/knowledge_base.html/58116/

Did these issues start after an app was downloaded? If the issue persists please try this and retest: http://support.verizonwireless.com/support/devices/knowledge_base.html/66528

Let me know if you run into any issues.

JoeL_VZW

Please follow us on twitter @vzwsupport

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