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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Droid Turbo 2 Update to Android 7.0 Corrupted External Storage

The recent software update from MM to Nougat Android 7.0 has corrupted my external storage.

I've looked all over and can not find a fix for this.

Any solutions or suggestions?

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Re: Droid Turbo 2 Update to Android 7.0 Corrupted External Storage

You might need to get the assistance of a data recovery service to pull the old data off the SD card and then reformat it.

Re: Droid Turbo 2 Update to Android 7.0 Corrupted External Storage

Turn off phone, remove card.  Turn phone on.

Reboot to safe mode - hold power button until power off shows up. Long tap on power off until safe mode prompt comes up.  Acknowledge.  In safe mode go to Settings>Storage>Internal Shared Storage.  Tap on Cached Data.  Tap OK to clear Cached Data.

Reinsert card.  Wait to see if it is recognized.  If it is, reboot your phone - hold down power button until screen goes black, then release.  After phone is back on, wait to see if card is recognized.  If it is, try to look at your goodies.  If they are there, VIOLA!

If the card is not recognized or you still cannot look at your stuff, then something else is going on and you may, indeed, need a data recovery service.

Good Luck!