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Droid Turbo 2 can't send videos
CelticKath
Member

My Droid Turbo 2 will not allow me to send videos. They are short 30 second vids. It says "error cannot play this video, choose another".

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Re: Droid Turbo 2 can't send videos
Ann154
Expert
Expert

How are you trying to send them? Even at 30 seconds, the file size might be too big to send as a text message.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid Turbo 2 can't send videos
CelticKath
Member

These were originally on an old LG basic phone and sent fine back years back.  I can't imagine them being too large for a smartphone unless a setting is off. Thank you for your response.

I'm trying to send them to my deceased friend's mom.

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Re: Droid Turbo 2 can't send videos
Ann154
Expert
Expert

The file format might not be compatiable with current phone or text message application it uses. Can you email them instead?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid Turbo 2 can't send videos
CelticKath
Member

I will try that, thank you.  I checked the file size and they are much smaller than my current videos. Those attach without a problem.  It must be a compatibility issue as you said.  Thanks again. Hopefully they'll e-mail without a problem.

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