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Droid Turbo 2 won't transfer data to computer
VICSWA86
Member

After the last update, Droid Turbo 2 won't transfer data to computer.  Usb only in charge mode, no icon pulls down on phone.

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Re: Droid Turbo 2 won't transfer data to computer
tikibar1
Sr. Leader
Sr. Leader

It's a notification rather than an icon in the quick settings area.  See if this helps:

Move Pictures / Videos to Device - DROID TURBO 2 BY MOTOROLA | Verizon Wireless

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Re: Droid Turbo 2 won't transfer data to computer
Ann154
Expert
Expert

Touch the notification that says charging only and select file transfer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid Turbo 2 won't transfer data to computer
VICSWA86
Member

Already looked at that. The notification doesn't come up when the usb is plugged in. It started this after the last update to the phone.

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Re: Droid Turbo 2 won't transfer data to computer
VICSWA86
Member

The notification doesn't come up.

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Re: Droid Turbo 2 won't transfer data to computer
tikibar1
Sr. Leader
Sr. Leader

I'm assuming you've tried unplugging the phone and then plugging it back in?  Have you tried a different USB port?

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Re: Droid Turbo 2 won't transfer data to computer
VICSWA86
Member

Unplugged phone, tried new usb port, restarted phone, restarted computer. No change.

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Re: Droid Turbo 2 won't transfer data to computer
tikibar1
Sr. Leader
Sr. Leader

Odd; have you tried a different USB cable?

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Re: Droid Turbo 2 won't transfer data to computer
VICSWA86
Member

That's the next thing. Don't have an extra with me at work.

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Re: Droid Turbo 2 won't transfer data to computer
Ratchet4x4
Member

Both my wife and I droid 2 will not transfer files after the last update. I have been able to transfer files, add music, copy documents until now. So yes I do know how to connect to my PC. One just has to love how we buy these phones from Verizon and they can change the programming of them at anytime. I totally hate system updates, I have always seen some sort of problems with every phone that I have done a update on.