Droid Turbo Network Time Changes Randomly

[kubiakco]

Exactly. If you read the next line it says the issue came back after

clearing the cache (the phone had to be restarted after that) so i was

questioning what more restarts would do to change anything. Not trying to

be rude especially when your trying to help its just frustrating that the

problem went away but nothing really got changed so what would stop it from

happening again?

[Snn5]

Just to be sure, your Turbo is up to date?  http://www.verizonwireless.com/dam/support/pdf/system_update/benefits-droid-turbo-2-23-15.pdf

[kubiakco]

Rodger that. Always good to check though.

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Droid Turbo Network Time Changes Randomly created by Snn5

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[Snn5]

Well, if the SIM trick didn't help and a new SIM free from a corporate store didn't help, IDK that I would do a factory reset just yet.

From:  Clock sets itself to new time zone . All Discussions (665) . DROID TURBO by Motorola . Forum . Motor...

If this is happening all the time in one area, or especially if it's happening on more than one phone contact your carrier. I know that in some rare cases the network equipment can be sending the wrong info for the date/time which get pushed to the phone based on that set network time setting.

[kubiakco]

I did not try a new Sim card so maybe that is an option. I'm going to wait

to see of the issue happens again. If it does I will try replacing the Sim

card and factory reset. If that doesn't work I'll let them know and hope

they fix faulty equipment

[willwells1]

FYI, I have spent hours on the phone with Verizon tech support.  They are aware of the issue and say its related to the way the network interacts with certain phones (both model and particular radios in those phones).  It is a widespread issue across several models of phones.  They say they have put in a work order to resolve the issue for me and should be complete in 3 to 5 days and after that I should never have the problem again.  I tried all the troubleshooting mentioned in these threads including factory reset without success.  Good luck.

[Snn5]

Let us know how that troubleshooting/network ticket comes out.

[mark580]

thanks@willwells1.

Just adding a post on here in the hopes that VZ will see how wide spread and annoying this is--and escalate the case.

Same issue here--troubleshooting ineffective.

[vzw_customer_support]

We want you to have a phone that displays the correct time. Based on your post here the next step is a factory reset. Go to settings, privacy, and select factory data reset. Do not select automatic restore but make sure your data is backed up first.

SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kubiakco]

I will try that, and Sim card replacement, if the issue happens again, as I

have stated before im going to wait until then mostly because factory reset

takes a long time and I really don't want to re install everything.

On Jun 4, 2015 6:59 PM, "Verizon Wireless Customer Support" <